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  • Hours for the customer service mailbox: Monday to Friday 09:00-18:00
  • If you have an urgent customer service matter outside of these hours, please call the customer service hotline (0800-098-668) for an associate to help you, or you can use the 24-hour smart customer service.

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You can upload images of the sales order slip, the items you purchased, etc. (we accept jpgs and pngs). The size of a single file may not exceed 3MB, and a maximum of three files can be uploaded.